Frequently Asked Questions

Below are our most commonly asked questions. If you have a specific question that isn't covered below, we would love to hear from you here

About the Artwork

The Scalone Collection only uses ILFORD Galerie fine art paper as Steve is an ILFORD Master for the paper product. The favourite papers used are the Gold Fibre Silk and a beautiful cotton rag paper, the Fine Art Textured Silk.

As one of the earliest adopters of digital imaging technology for the photographic and commercial wide format markets, ILFORD has been at the forefront of innovation in the industry, demonstrating the ability to design products in line with changing technologies. As a result, ILFORD is one of the only companies in the world to offer its customers a ‘best in class’ solution for producing outstanding printed images and displays, regardless of their application.

More information about these archival products can be found at www.Ilford.com

Each frame has a combination of materials. Both the white and black frames are made out of a high strength resin that is crafted to be hard wearing and have crisp, clean lines, 

All the timber inserts are Victorian Ash, an Australian local hard timber that has a fresh modern feel and gently compliments the images perfectly.

At this stage, no. We have put together a unique collection that compliments the images perfectly as a small, intimate range of artwork. We are always expanding on our ideas so come back frequently to see whats new or subscribe for further offers.

If you require larger than what you have seen on our website, please contact us, and let Steve know what size would be perfect for your decor.

We do! You can even add a different delivery address so that the gift will arrive directly to the lucky one.
There will be an option soon to choose gift wrapping in the cart. Be sure to check out our Gift Card as well

Orders and Shipping

Shipping nationwide in Australia starts from AU$15 using either Australia Post or Sendle. A tracking number will be emailed to you so that you can keep track of the delivery. If you spend more than AU$80, then shipping is free within Australia.
Overseas orders start from AU$30 depending on your location.
Further details can be found at our shipping policy

Each order is custom made and production starts soon after you have purchased your artwork. We allow 1-3 days before dispatch via our courier.

Typically, Australian orders can take up to 10 days after dispatch, overseas orders up to 20 days.

Please contact us if you need items sooner to see what can be done.

Please note: Due to Covid-19 restrictions, there may be a delay in courier service times however once your order is dispatched, you will receive a tracking number to follow the progress.

Unfortunately, we cannot make changes to an existing order, but if you contact us immediately we will try to cancel the order before it leaves our warehouse. Once your purchase is cancelled, you can create a new order for the correct products, which means you avoid duplicate orders.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Usually, we will ask you to provide photographs of the damaged artwork.

To start a return, you can contact us at mail@stevescalone.com. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

If you haven't received your order, please first check if you have provided us with the correct information. If you have provided correct information contact us and we will help you. 

If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so we can try to change your information before the order leaves. Unfortunately if the incorrect information affects the delivery of your package and your order is already sent out before you contact us, as a customer you're responsible for the extra costs that may occur.